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773-322-1778
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our policies
pickup policy
We are open Monday through Friday; 10AM CST to 4PM CST. Orders must be received by 2PM CST for same day pick up - allow for a 2-hour lead time (window) on will call orders. If you call first, we can rush your order.
We do not accept payments at this warehouse. Sorry, no COD orders.
shipping policy
Shipping and handling charges will be added to your invoice, Orders over $150 shipping will be free. Typically we ship daily. Orders under 2lbs will ship USPS and orders over 2lbs will go out UPS Ground or FedEx. Drop shipments or special order of non-stock items may incur additional freight charges.
Lost, stolen and damage packages:
If UPS or USPS loss your package we aren't responsible for loss, damaged and stolen packages. If the shipping carrier shows that it was scanned and was being tracked and then got loss or stolen we can't replace that package, the buyer will be responsible for contacting the carrier to get compensation for all loss, stolen or damage packages.
Delayed Packages:
Please allow packages that's delayed at least a week before contacting our customer service department. Track your packages or contact the carriers, we access to the same information you can obtain from the shipping carrier. During holidays shipping is always delayed consider ordering early and give your packages at least two weeks to be delivered. We ship daily but the shipping companies isn't that fast.
return policy
Return Goods Authorization: Merchandise will not be accepted without authorization from your account manager. Notify our customer service department with an itemized list of products, order number and reason for the return. Acceptable returned goods will be subject to a restocking charge. No return authorization or credit will be granted after 30 days of invoice date, or for returned material that is not in resalable condition. Special order non-stock items, digital items, custom fabricated items, or custom imprinted items cannot be returned or refunded. Sublimation Inks, inks, tape, and shrink wrap are not returnable.
Instruction and suggestions: Unfortunately we can't include instructions for each and every product that we offer. If you contact us we will be happy to help but keep in mind every heat press and printer is different, we can only offer suggestions. When you purchase our products you are responsible for seeking advice and lessons on how to customize them. We are available through texts, calls and emails. We only can offer suggestions on how to sublimate and customize your products. If you purchase a product and it is defective please contact us so we can do an investigation on the matter.
We appreciate your business and if what we sell is defective we have no problem refunding a purchase. If you attempt to customize on the item and its not defective but you didn't do something correct that isn't a fault of ours we will not be giving refunds for a user error.